blender.co.,Ltd.
W305, 4-12-20 Jingumae - Shibuyaku , Tokyo, Japan

We accept inquiries by email.
Email reply is limited to Japanese or English

info.overseas@retaw.tokyo »

Prices are indicated for each individual piece of merchandise and are non-inclusive of sales tax.

Available payment methods: credit card, PayPal, Shop Pay, and Apple Pay.

[Accepted Credit Cards]

VISA, Master Card, JCB, AMEX, DINERS
Purchase information is securely transmitted via SSL encrypted communication.

[PayPal]

Pay with your credit card and address information saved in Shop Pay.

[Shop Pay]

Pay with your credit card and address information saved in Shop Pay.

[Apple Pay]

Pay via credit card information registered on your iPhone, iPad, Apple Watch, or Mac.

Shipping address must be written in English. Orders placed in any language other than English may be cancelled.

All products are shipped per order. Please note that items purchased from different shopping carts cannot be combined or shipped together.

Goods usually ship within 5 business days from the date of order.
If there is a high volume of orders, it may take longer than usual. Please note that business days are weekdays, excluding weekends and holidays.

*Important: If an item you ordered is out of astock and cannot be shipped, you will recveive a separate notification to your registered e-mail.
*We take great care in packing and handling each order to ensure safe delivery. Please note we do not accept responsibility for any non-delivery or damage to packages delivered to third parties or forwarders.

Fedex

NORTH AMERICA　EUROPE　OCEANIA
¥5,000

ASIA PACIFIC
¥3,000

Orders above 30,000yen is free.

Important: some countries charge customs duties for import goods
- please note that these charges are the responsibility of the recipient, so please ensure to check with your local Customs Office regarding the rates and procedure.
-All import tax, related clearance and processing fees shall be borne by the receiver.

-For Customers in the United States
Starting August 29, 2025, all shipments to the United States will be subject to import duties regardless of the order amount.
Please note that these duties will be collected upon delivery and are the responsibility of the recipient.

Please note that we do not accept cancellations unless we are unable to fulfill your order due to unforeseen circumstances, such as item being out of stock.
In this case your order will be canceled and a full refund of payment will be made.
Please note that refunds are usually made in the form of original payment (credit card, PayPal, Shop Pay, Apple Pay) If a refund via original payment method is not possible, you shall receive a one-time digital coupon for the refund amount as store credit towards your next purchase.

We take great care to ensure the quality of all products. If your item arrives in a damaged or defective condition, or if the wrong item arrives, please contact customer service at info.overseas@retaw.tokyo within 7 days from delivery with a picture of the damage and order number. Please note we do not offer exchanges for any reason excepting the above.

Our office has moved on March 2, 2023 (Thursday).
Please note that some of the contact information listed on our products may have the old address printed on the labeling.
New product lots will be updated accordingly at production.
HQ Address /Before: 4-12-5 /or/ 4-26-14 Jingumae, Shibuya-ku, Tokyo

HQ Address /After march 2nd, 2023
150-0001　W305, 4-12-20 Jingumae, Shibuya-ku, Tokyo